Policy record

Delete your Tech-Ping account

Account deletion path, retained records, provider billing caveats, and support routing for web and Android accounts.

Support Status

Effective date: 2026-03-29 Displayed in UTC-neutral date form.
Scope: Web and Android account deletion workflow. Applies to the current web and Android launch surface.
Account action: Cancel active paid memberships before deleting the Tech-Ping account. Use support when you cannot complete the action directly.
Provider note: Google Play and Paddle billing records follow provider retention rules. External providers keep their own records and processes.
Support route: [email protected] Use public support for access, billing, deletion, or policy questions before sign-in.

How to delete your Tech-Ping account

This page applies to the Tech-Ping app listed in Google Play and to the Tech-Ping web app.

If you have an active paid membership, cancel it in Google Play or in Tech-Ping web billing first. Deleting your Tech-Ping account does not cancel Google Play or Paddle billing.

Sign in to your Tech-Ping account on the web or in the Android app.
Open Settings, then choose Delete account.
Type DELETE when prompted. If your account uses a password, also enter your current password.
Submit the deletion request and wait for the confirmation message that your account was deleted.
If you cannot sign in, email [email protected] from the email address on the account and request account deletion assistance.

Data Tech-Ping deletes

When account deletion succeeds, Tech-Ping deletes the live account record and the user-scoped product data attached to it.

Profile and authentication data such as your email address, password hash, active sessions, API keys, verification tokens, and linked OAuth or Discord records.
Device and preference data such as registered devices, notification settings, timezone, theme, and analytics preference state.
Product data such as watchlists, tracked markets, signals, signal state, alert-delivery history, and analytics events tied to your account.
Billing-linkage rows stored inside Tech-Ping for your account, such as subscriptions, entitlements, and Google Play purchase linkage records.

Data Tech-Ping may keep

Some records are retained after account deletion because they are needed for security, fraud prevention, incident investigation, customer support, or legal and financial obligations.

Audit logs created before deletion may remain, but their direct user link is cleared.
Support emails or support-case notes you sent to Tech-Ping may remain in support systems or email records.
Provider-side billing and transaction records kept by Google Play or Paddle remain subject to those providers' own retention and legal obligations.
Shared market data, historical market snapshots, and other non-account-specific product data are not deleted because they are not personal account records.

Retention timing

Tech-Ping does not apply an additional live-app retention period to the user-scoped account data listed above after a successful deletion request; that data is removed as part of the account deletion flow.

Retained audit, support, and provider-side billing records do not currently have a single fixed purge window. They are kept only as long as reasonably needed for security, support, financial, or legal obligations.